Conduct daily internal process audits to maintain consistent quality benchmarks.
Document audit findings in real-time and provide actionable feedback to stakeholders.
Manage internal documentation control and ensure process procedures are up-to-date.
Forward Financing is a fintech company that provides capital to small businesses across America. The company has over 100,000 customers and is recognized as a Best Place to Work, with team members across the US, Dominican Republic, and Canada.
Lead, coach, and mentor a high-performing QA team supporting bureau content and solutions for Insurity's Policy Administration System.
Establish and continuously improve QA practices including test strategy, test case design, regression coverage, automation, and quality metrics.
Partner with cross-functional teams to align on priorities, resolve issues, and deliver reliable outcomes.
Insurity delivers the world's most configurable, cloud-native insurance software for the Property & Casualty market. As the largest cloud-based software provider in the space, the company fosters a culture of innovation, teamwork, and continuous learning, with an award-winning onboarding experience.
Test IVR systems, chat implementations, and email routing across web, mobile, and messaging platforms.
Perform functional, regression, and usability testing for Amazon Connect contact flows and system integrations.
Document results, maintain test cases, and collaborate with teams to support UAT and production deployment.
Caylent is an AI-first cloud services company that helps organizations modernize technology and move AI into production using AWS and Anthropic's Claude platform. It is a fully remote global company with employees across Canada, the United States, and Latin America, fostering a culture of technological curiosity and inclusion.
Design and execute test cases to validate AI-generated outputs.
Review and annotate datasets to improve machine learning model quality.
Analyze model predictions and report findings to enhance performance.
Jobgether is an AI-powered job matching platform that connects candidates with roles from partner companies. It uses algorithmic shortlisting to ensure applications are reviewed quickly and fairly, and it emphasizes data privacy and transparent hiring processes.
Design and conduct realistic role-play scenarios for AI evaluation in travel, finance, and technical support.
Evaluate AI-generated audio conversations for accuracy, naturalness, and task completion.
Assess basic programming literacy and generate high-quality audio evaluation datasets.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. This freelance AI trainer project focuses on evaluating conversational AI through realistic audio interactions, offering a flexible remote work environment for independent contractors.